Spring Workshops

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Spring is in the air …. and that means Spring Workshops are coming soon.


WOW Customer Service

What does today’s customer want and expect? How should we meet this need? Learn about the mindset of this generation’s consumers. Explore effective ways to interact with students through role play. Wrap up the experiences with a look at the serving line from the customer’s eyes.

These workshops are a great opportunity for members across the state to further their training in food and nutrition, as well as provide a forum for networking and peer enrichment. And … earn 2.5 CEU’s!

(Professional Standard Area: Communication and Marketing, 4000: 4130 - Empower school nutrition staff to provide excellent customer service.)

Presented by Carol H. Gilbert Consulting
Carol H. Gilbert, M. Ed, SNS. Over 35 years SFS experience as Director of three school food service programs in Pennsylvania. Carol has developed and provided training on SFS subjects including USDA requirements, customer service, marketing and merchandising, and supervisory skill development. She has presented at the SNA Annual Conference, state conferences including: DE, KY, MD, NY, PA, and WV, courses and webinars for PA Association of School Business Officials, and the PA Department of Education, and IL State Agency.

When and Where?
Contact the local chapter for additional details and registration.


March 20, 3-6pm: Cecil County
ASC Building, North East
Contact: Molly Purnell
mpurnell@ccps.org or 410.996.6257


March 21, 3-6pm: Harford County
Center for Educational Opportunity, Aberdeen
Contact: Beth Freeman
beth.freeman@hcps.org or 410.638.4614


March 22, 3-6pm: Wicomico County
James M. Bennet High School, Salisbury
Contact: Meg Strobach
mstrobac@wcboe.org or 410.677.4442


March 27, 3-6pm: Washington County
Center for Education Services, Hagerstown
Contact: Mike Embly
emblymi@wcps.k12.md.us or 301.766.2896


March 28, 3-6pm: Garrett County
Garrett College, McHenry
Contact: Cody Wilt
cody.wilt@garrettcountyschools.org or 301.334.7652


April 10, 3-6pm: Prince George's County
Barack Obama Elementary School
Contact: Evelyn Thomas


April 11, 3-6pm: Carroll County
Century High School, Sykesville
Contact: Cheryl Roelle
caroell@carrollk12.org or 410.386.4400


April 12, 3-6pm: Charles County
LaPlata High School, LaPlata
Contact: Tracy Newbold
tnewbold@ccboe.com or 240.463.4205


Don't see a workshop site near you listed and are a chapter president and would like to host one? Contact MdSNA Education Chair, Karen Olsen, at 410.638.4078.