Spring is in the air …. and that means Spring Workshops are coming soon.
WOW Customer Service
What does today’s customer want and expect? How should we meet this need? Learn about the mindset of this generation’s consumers. Explore effective ways to interact with students through role play. Wrap up the experiences with a look at the serving line from the customer’s eyes.
These workshops are a great opportunity for members across the state to further their training in food and nutrition, as well as provide a forum for networking and peer enrichment. And … earn 2.5 CEU’s!
(Professional Standard Area: Communication and Marketing, 4000: 4130 - Empower school nutrition staff to provide excellent customer service.)
Presented by Carol H. Gilbert Consulting
When and Where?
March 20, 3-6pm: Cecil County
March 21, 3-6pm: Harford County
March 22, 3-6pm: Wicomico County
March 27, 3-6pm: Washington County
March 28, 3-6pm: Garrett County
April 10, 3-6pm: Prince George's County
April 11, 3-6pm: Carroll County
April 12, 3-6pm: Charles County
Don't see a workshop site near you listed and are a chapter president and would like to host one? Contact MdSNA Education Chair, Karen Olsen, at 410.638.4078.
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Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
This institution is an equal opportunity provider.